By domingo A on 18 January 2020 | Verified purchase

The pre-sales customer experience was quite good, no problem at all. However, the after sales customer service was really poor and disappointing. I bought my van with two set of keys. One was damaged and I was offered to get it fixed and sent to me by post in a month's time. After a month I got in touch and one of the salesmen said that they wouldn't have agreed to that, took a message so the person who had actually sold the van to me would get in touch. No-one ever got in touch and they never sent the second set of keys. Getting a second set of keys became an additional expense when in fact I had paid for two sets of keys when I bought the van. Very disappointing.

Reply from Van Trade Direct on 20/01/20

Hello Domingo, thankyou for bringing this to my attention, you are completely right in what you have said about the spare key issue, i did in fact get the key repaired but i did not send it out as i was going to ask you to come back to us as you are local just to make sure the remote blipper side of it worked, im afraid this has just been an error on my behalf which was mistakenly overlooked and i can only appologise for this , your key is here if you would like to come and see us as i have tried contacting you today but no reply, i will of course re-immburse you if you have already had one cut at you expense, yours sincerely, Matthew Grainger--director , van trade direct ltd

By david P on 06 January 2020 | Verified purchase

We found Mathew very helpful but not too pushy. The deal was done in no time at all, and we would recommend him and use him again.

By remus P on 01 December 2019 | Verified purchase

Very Good experience. Mat stayed 2 hours over the program on Saturday.

By luke B on 01 December 2019 | Verified purchase

I felt a little bit wary about where I was going to buy my first van from but from the moment I got there the owner filled me with complete confidence I wasn’t going to be had over. Such a genuine and trustworthy bloke. Nothing seemed a problem for him and really went out of his way to help me out. I bought a van from this place about 3 weeks ago and the experience was a pleasure and the van is running just fine. If your in two minds about visiting this place or buying a van from here, don’t be, they are doing things the right way there and I don’t think you could get to say that from most places. A very happy customer! Many thanks Luke B

By denny S on 30 November 2019 | Verified purchase

This is the second van I’ve bought and I’ve been really pleased with both! Great service!

By manj I on 30 November 2019 | Verified purchase

Bought 4 vans in two weeks. Great service and quality vans.

By ben W on 26 October 2019 | Verified purchase

Very helpful, always contactable, great personal touch.

By tom T on 13 October 2019 | Verified purchase

Great service. Good price. Couldn’t be more helpful and made sale very fast.

By pam G on 11 October 2019 | Verified purchase

Very helpful and easy transaction. Would buy from again

By JSR LANDSCAPES KELVEDON J on 13 August 2019 | Verified purchase

Very helpful, competitively priced great service. Would use again